Refund Policy

Welcome to 1S2U, where we prioritize customer satisfaction and transparency in all our business dealings. Before engaging in any transactions with us, we strongly recommend utilizing our complimentary account for testing purposes. This trial is designed to help you fully understand and evaluate our services, ensuring they meet your expectations and requirements.

Refund Eligibility

Our commitment to quality and customer service is paramount, yet it's essential to understand that refunds are generally not provided once a transaction has been completed. This policy applies across all our services and products. However, exceptions can be made under certain circumstances at the sole discretion of 1S2U. Should we agree to a refund or service exchange, the process will be initiated promptly, and you can expect resolution within 24 to 48 hours from the receipt of your request via registered email.

Deductions from Refund

Please be aware that any refund granted will be subject to deductions for any utilized services, including but not limited to monthly fees, SMS charges, used balance, and processing fees. This ensures a fair and transparent process for all parties involved.

Cryptocurrency Payment Policy

It is crucial to note that we do not offer refunds on any transactions made using cryptocurrencies. This policy is due to the inherent nature of cryptocurrency transactions, which are irreversible and untraceable. Once a cryptocurrency transaction has been processed, it cannot be undone, making refunds infeasible. Additionally, the high volatility and fluctuation in cryptocurrency values can significantly impact the refund process.

Agreement to Terms

We urge all potential and existing customers to thoroughly review and agree to these terms before registering with us. Your satisfaction is our goal, and adhering to these policies helps us maintain high standards of service and reliability for our valued clients. By engaging with 1S2U, you acknowledge and agree to the terms outlined in this Enhanced Refund Policy. We appreciate your understanding and are here to assist you every step of the way.